These FAQ reflect policies and procedures as of June 2021.
MOXI is currently open 7 days a week, 10:00 AM – 5:00 PM through summer. Check our “Hours + Admission” page for the most current information about hours.
Click the orange Buy Tickets button on our homepage. Members, don't forget to log in so that your "tickets" are free! Tickets/reservations are typically available 30 days in advance.
You usually don’t, but because we are limiting capacity and controlling entry times, we are now offering reservations to Members, and encourage Members to make a reservation to guarantee their desired entry date and time. Walk-in admissions will be only be granted if space is available. Thanks for helping us keep all guests + staff safe! You are welcome to register for as many free sessions as you like (though we ask that you only reserve free tickets on days you actually do plan to come).
“Guest Passes” will be able to be redeemed at the front desk and/or Members’ guests will be able to pay our general admission ticket price. However, please note the only way to guarantee access for a particular day/time is to make an advance reservation online. Our most up-to-date hours and admission policies can be found here.
We are requiring all guests (2+) + staff to wear a face covering, and implementing enhanced cleaning procedures. We have also made some adjustments to the exhibits to reduce risk of transmission of the virus via repeated touching of objects or buttons. All guests will be given a stylus pen when they enter, which we are encouraging guests to use at select higher-touch experiences. Additionally, on some of our exhibits with loose parts, we are replacing loose materials throughout the day to allow for sanitizing of parts in our back-of-house maintenance areas. Some exhibits or experiences where procedures like this are not possible to implement will be closed temporarily.
From Here to There (Inspired by the Hyperloop)
We have taken our standard procedures (informed by best practices of similar museums across the country) and increased the frequency and nature of cleaning to meet the guidelines for museums provided by the State of California. This means that in addition to dedicated janitorial staff cleaning regularly touched surfaces throughout the museum throughout the day, floor staff will also be sanitizing frequently touched surfaces on their assigned floor and replacing loose materials at exhibits throughout the day to allow for sanitizing of parts in our back-of-house maintenance areas. All surfaces and restrooms will be cleaned at regular intervals throughout the day. MOXI will be fully sanitized every evening after guests have been in the building. All cleaning products used on the various surfaces found throughout MOXI are disinfectants approved by the CDC.
If we are informed by either a guest themselves or the County Health Department (via contact tracing efforts) that someone who visited the museum has tested positive for COVID-19, we will either contact the County Health Department or work with them to provide contact info for others potentially impacted and comply with any further recommendations from the County Health Department.
If a staff member tests positive for COVID-19, we will report the case to the County Health Department and comply with all requests related to contact tracing. We will determine all areas of the museum in which they have worked within a two-week period of their positive test result and which other staff they had close and/or sustained contact with. Any staff found to have had close or sustained contact with the infected staff member will be asked to self-isolate at home for two weeks or until they receive a negative test result, and will be granted sick leave. Depending on vaccination status, these practices may be adjusted per guidance from the CDC. If it is determined that a staff member may have had sustained contact with a member of public, all guests who are potentially impacted will be contacted via information provided at the time of making a reservation or purchasing a ticket.
Yes, you may. Please retain your receipt from your ticket purchase, or simply present your Membership card for re-entry. Please keep in mind re-entry admission is subject to capacity restrictions the same as initial admission.
MOXI is an interactive science museum for all ages. Our full name is MOXI, The Wolf Museum of Exploration + Innovation. “The Wolf” part is in honor of our naming benefactors and the “Exploration + Innovation” part is what we hope inspires you while you’re here. When you visit MOXI we encourage you to play like a kid no matter what your age, ask questions, seek answers, embrace trial + error, and find joy in exploration + discovery.
They typical visit to MOXI is about 1.5-2 hours, though is subject to change depending on how many races you want to run on the race track, designs you want to create on Light Patterns, or how motivated you are to break the record of 40+ loops on the Roll It wall marble roller coaster challenge. In other words, you can play as long as you want (until 5 PM)!
As a nonprofit, we rely on revenue from a variety of sources, including general admission ticket sales. As such, we do not typically offer discounts. Information on all discounts currently available are available here.
We offer discounted admission to school groups + other groups of 10 or more. All group visits must be booked in advance. Information about school group visits is available here. Information about all other group visits is available here. We also offer free admission to teachers in Santa Barbara and Ventura counties. See all current ticket + admission policies here.
We do not currently offer a military or senior citizen discount. Information about all current discount admission offers is available here.
A guardian must accompany all children under the age of 13 throughout the museum. All children under the age of 13 must be accompanied by a legal adult (age 18+). Visitors age 13+ may visit unaccompanied.
Food and drink are not allowed at MOXI. Our Mountain View Terrace snack area is temporarily closed.
You may nurse your child anywhere at MOXI. We do not currently have a private space available for guests to nurse.
The only animals allowed in MOXI are trained service animals. Other pets or animals are not allowed. MOXI abides by the Americans with Disabilities Act (ADA), and allows service animals trained to perform specific tasks for an individual with a disability, into all the public areas of the museum. Dogs and miniature horses are the only animals recognized as service animals by federal and state law. MOXI guest services staff may ask you two questions about your service animal: 1) Is the animal a service animal required because of a disability and 2) What work or task has the animal been trained to perform? More information about MOXI’s service animal policy is available here.
Of course! How else will you remember all the fun you had? Photos and videos for personal use only may be taken at MOXI. Please be respectful of other guests when taking photos or videos. Photography or recording for any other use requires advance notice and you must be granted permission by MOXI’s Marketing and Communications team. To inquire about taking photos or video for non-personal use, contact email@example.com or call 805.770.5008.
MOXI has two accessible parking spots located at the rear of our building. These spots can be accessed off of Kimberly Avenue. Pedestrian pathways along both sides of our building allow for easy access to our main entrance. It is recommended that MOXI guests that have driven to the museum park in one of the City of Santa Barbara’s numerous lots within walking distance of MOXI, including City Lot #13, conveniently located adjacent to the train station across the railroad tracks from the museum. Additional information about parking downtown and at the waterfront is available here.
No. MOXI does not have a coat-check or storage area for personal belongings.
Yes, there is a lost and found. If you believe you have left an item at MOXI, please check with the front desk or notify another staff member. You can reach the front desk during business hours by calling 805.770.5000. Our policy is to hold any found items for 30 days. After that, items are donated to area shelters or thrift stores.
No. To our knowledge, the closest ATM is located next door to us at Hotel Indigo.
No, we do not sell any food or beverage onsite at the museum. MOXI is located within walking distance of a variety of restaurants and cafes, many of which are appropriate for all ages. Please check each location’s current operations, as they may also be modified due to COVID-19.
Yes, the Museum Store is open during business hours for MOXI (current hours available here). Members enjoy a 10% discount on all purchases at the Museum Store.
We do, however they are temporarily suspended due to COVID-19. More information about them is available here.
We are typically happy to assist our fellow nonprofits, but all donations are currently suspended. When available, all requests must be submitted via this form a minimum of 30 days prior to your event.
Since MOXI is a nonprofit, our policy is that all ticket purchases are final (for both general admission and special events) and will not be refunded. However, during this time, we will be happy to refund or reschedule your timed-entry general admission tickets if you or any other member of your group is feeling ill and you must postpone your visit to MOXI. To reschedule a timed-entry ticket, contact the front desk by calling 805.770.5000 during business hours.
Yes! You can apply the cost of your general admission tickets to a Membership on the day of your visit only. If you decide you want a full year of unlimited fun, discovery + exploration, we encourage you to check out our Membership options and associated benefits. Please note: you may only apply the tickets that would have been covered by the membership level that you apply them to.
MOXI is a part of the ASTC Travel Passport Program, which means that, yes, you may be able to visit other museums who also participate in that program free of charge or at a discounted rate. Learn more about the details of this program here. The most important thing to remember about this program is that the museum you are trying to visit must be more than 90 miles away (as the crow flies) from both MOXI and your place of residence. Additionally, you must bring your MOXI Membership card with you – there is no way for another museum to verify your MOXI Membership. During these times, we also advise you to contact the museum you are planning to visit to see if they have temporarily modified their hours or admission policies due to COVID-19.
Yes, however admission will only be granted if capacity restrictions allow and we cannot currently process ASTC admissions online. The only way to guarantee access for a particular day/time is to make an advance reservation online using our general admission ticketing system.
You can visit as soon as the same day you purchase your Membership, simply bring photo ID to MOXI’s front desk for admission. Your digital Membership card(s) will be emailed to the primary member approximately 2 weeks after purchase. Note – during this time that reservations are recommended, please call 805.770.5000 during business hours if you wish to visit the same day you purchase a Membership.
If you are planning a visit for a school group, learn more and fill out a reservation request here.
If you are planning a general group visit for 10 or more guests, learn more and fill out a reservation request here.
If you have any questions about group sales and reservations, email firstname.lastname@example.org or call 805.770.5012.
We are not currently seeking volunteers. More information about volunteering at MOXI is available here.
MOXI is only as great as the part-time and full-time staff we employ. Are you curious about the world around you and passionate about learning while having fun? MOXI might be the perfect place for you. Current vacancies are listed on the Careers section of this website. We also recruit participants for our Apprentice Program annually which involves part-time employment at MOXI. More information about the Apprentice Program is available here.